Front Office Associate

UDAAN Hotels & Resorts Pvt Ltd -Shiliguri, West Bengal

Full Job Description

We are looking for a Dynamic Hotel Front Office Associate & Sr. Associate to be responsible for welcoming guests, and verifying guests’ payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

To be successful as a Hotel Front Office Associate & Sr. Associate, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.

Front Office Associate Responsibilities:

· Checking guests in and out.

· Receiving and managing reservations made online and telephonically.

· Verifying guests’ payment methods during check-in.

· Assigning rooms to guests and informing them of any specials offered by the hotel.

· Organizing transport services for guests at their request.

· Providing guests with information about the hotel.

· Keeping abreast of attractions that may be of interest to guests.

· Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

· High school qualification or equivalent.

· Previous hospitality experience would be advantageous.

· Strong written and verbal communication skills.

· Well-presented and professional appearance.

· Competency with Microsoft Office.

· Ability to learn on the job.

· Excellent customer service skills.

· Must have flexible hours.

Requirements:

· Diploma / Management in hospitality.

· Minimum 1 years of experience.

· Exceptional ability to create a welcoming environment.

· Experience in answering and screening calls, as well as scheduling appointments.

· Ability to observe business etiquette and maintain a professional appearance.

· Experience working with spreadsheets, and emails, including Microsoft Word, Excel.

· Working knowledge of printers, copiers, scanners, and fax machines.

· Excellent interpersonal and communication skills.

Job Type: Full-time

Experience:

  • Microsoft Office: 1 year (Required)
  • total work: 1 year (Required)
  • front office associate: 1 year (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Typing Speed:

  • Less than 25 words per minute (Required)
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