NOVOTEL -Goa, Goa
Full Job Description
ü Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
ü Ensure to report to work on time and according to posted schedule.
ü Ensure to daily change soiled linens on beds and remake beds.
ü Strictly follow the lost and found procedures.
ü Ensure floor pantries and corridors & fire exits are as per the standards.
ü Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
ü No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
ü Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
ü Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
ü Report malfunctioning of equipment’s to the supervisor and ensure they are attended to.
ü Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
ü Ensure all messages are handled with utmost importance and action taken
ü Ensure all guest messages and queries are handled promptly
ü Ensure all issue and receipt of keys are accounted for and acknowledged
ü Ensure all registers and records are updated.
ü To abide by the mission statement of the hotel and of the department.
ü Ensure to take the responsibility for master keys of the assigned rooms.
ü Report any loss or damage to the supervisor.
12th Pass / Graduate / Hotel Management
1 year minimum Experience
Hardworking & Positive Attitude , Liking of Hygiene