Housekeeping Manager for Metropolitan at the 9 Hotel

Geis Hospitality Group –
Cleveland, OH

Job DetailsEstimated: $29,000 – $40,000 a year17 hours agoQualifications

  • Time management
  • Microsoft Outlook
  • Microsoft Excel
  • Hospitality
  • Leadership
  • Bachelor’s degree
  • High school diploma or GED

Full Job DescriptionSummary: Manage all aspects of the Housekeeping Department by planning, organizing, and developing operational standards that ensures high levels of guest service and satisfaction. Responsible for daily operations of the department which includes overseeing the supervisors, inspectors, room attendants, residential attendants, houseperson, and public space attendants by performing the following duties.

Establish and ensure consistently high operating standards in every area of Housekeeping including hotel rooms, public areas and residential facilities.

Maintain a positive working relationship with all departments; and exerts a positive influence with all personnel and guests by possessing leadership skills, and an upbeat personality that is always attempting to enhance the guest experience

Directs Housekeeping staff in the fulfillment of project assignments within budget, with quality, and on schedule.
Evaluates safe work practices in job performance reviews.
Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of public areas and rooms for sanitation, order, safety and proper performance of assigned duties.
Performs regular inspections of rooms and common areas for sanitation, order, safety, and comfortable environment.
Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control.
Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.
Develops and maintains written policy and procedures for housekeeping and residential cleaning services.
Communicates with supervisors/managers to adequately plan for Housekeeping services and activities.
Coordinates Housekeeping services and activities with other related departments.
Coordinates and monitors guest room changes and responds to guest requests promptly and according to policies.
Ensures maintenance problems are promptly reported through proper channels, by issuing work orders.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Writes shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Attends department and staff meetings as scheduled.
Responds to guest requests, concerns and problems to ensure guest satisfaction and monitor daily guest service scores, and reviews.
Reports any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Maintains a hands on management style and cut labor cost when business dictates it.
Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline, and document associate performance and provide timely counseling.
Other duties as required.

Qualifications
High school diploma/GED. College Degree is a plus
Minimum two years related housekeeping experience in a hotel.
Minimum 3-5 years’ experience in a supervisory capacity.
Familiarity with hospitality industry practices required.
Familiarity with Microsoft Office, including Outlook, Excel, and Word.
Good computer skills and the ability to learn new software programs.
Attention to details, good organizational skills, and efficient time management.
Must be customer service oriented and able to engage with guests to provides assistance as needed
Must have the ability to create and drive a service focus culture
Experience in GXP & Opera a plus

Housekeeping Manager

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