The Role of Housekeeping in Hospitality Operation
Housekeeping Department : The Housekeeping department takes pride in keeping the hotel clean and comfortable, to create a ‘Home away from home’.
The aim of all accommodation establishment is to provide their customers with a clean, attractive, comfortable and welcoming surrounding that offer value for money.
Nothing sends a stronger message than cleanliness in a hospitality operation.
No level of service, friendliness or glamour can equal the sensation a guest has upon entering a spotless, tidy and conveniently arranged room.
Both management and guest consider the keeping of the place clean and in a good order a necessity for a hotel to command a fair price and get repeat business.
Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings.
A hotel survives on the sale of room, food, beverages and other minor services such as the laundry, health club, spa and so on.
The sale of rooms constitutes a minimum of 50 percent of these sales. Thus, the major part of the hotel’s margin of profit comes from the room sales, because a room once made can be sold over and over again.
The effort that a housekeeping department makes in giving a guest a desirable room has a direct bearing on the guest’s experience in a hotel. Guestrooms are the heart of the hotel.
The housekeeping department not only prepares clean guestroom on a timely basis for arriving guests but also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business.
Housekeeping, thus, is an ancillary department that contributes in a big way towards the overall reputation of a property.
Definition of Housekeeping Department –
Housekeeping may be defined as the provision of a clean, comfortable and safe environment, it’s is not confined to the housekeeping department as every member of staff in the establishment should be concerned with the provision of these facilities in their own department, eg., the chef ‘housekeepers’ in the kitchen, the restaurant manager or head waiter ‘housekeepers’ in the restaurant and the general manager has overall responsibility.
Housekeeping is defined as• “Provision of clean, comfortable, safe & aesthetically appealing environment”.
• “Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance & aesthetic upkeep of rooms, public areas and the surroundings”
• It helps in creating “A home away from home”
HK department not only prepares guestrooms on a timely basis but it also cleans & maintains everything in the hotel so that the property is as fresh & attractive in all respects.
No level of service, friendliness, or glamour can equal the sensation a guest has upon entering a spotless, tidy, and conveniently arranged room.
In any establishment, there are three departments particularly
concerned with accommodation:
1. The reception department, whose staff sell and allocate the rooms.
2. The housekeeping department, whose staff plan, provide and service the rooms.
3. The maintenance department, whose staff provide adequate hot and cold water, sanitation, heating, lighting, and ventilation as well as maintaining and repairing individual articles and areas within the operation of the room.
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